Refund policy

Returns

We have a 7-day return policy, commencing the date which you receive your order. All eligible returns must be received unused and in the original condition and packaging. Please include your receipt or proof of purchase with your return. 

To return merchandise, you may contact us via email here, or by phone at 800-620-4871. Once confirmed, we will issue you a return shipping label via email, as well as instructions on how to safely ship your package back to us. Any item received by our team without prior contact and authorization will be returned to sender.

Exceptions / non-returnable items

Orders personalized with embossed initials are eligible for return, but subject to a 15% restocking fee. This is in order to accommodate for the re-soling of your shoes to facilitate re-sale.

Damages and issues

Please inspect your order upon receipt and contact us immediately if found to be defective, damaged or the wrong item was received. Our team will evaluate the issue and correct it in an expeditious manner.

Refunds

Once we have confirmed your return, a reversal of funds will be initiated and returned to the original payment method. Completion/reflection of refunds may take up to 10 business days depending on your bank. In the event you do not see a refund reflected on your bank statement in the allotted time, please contact your bank for confirmation prior to contacting us.